Service plan
Trust only in a service that's proven by people like you to not let you down once installation is complete or leave you with technology that won’t stand the test of time.
With PRESENCE, you can count on the best technical support and the most reliable technology on the market, all the time.
Support
You are under our protection.
When you subscribe to PRESENCE, our technical support team monitors your situation remotely using a monitoring platform that syncs up with the systems installed at your property in real time. In the event of an emergency, our technical support agents are available 24/7. It’s as if we were still in the building even after installation.
Technology
One mission:
To protect what needs to stay dry
When you subscribe to PRESENCE, your NOWA 4S system is constantly updated with no action required from you. Our R&D team works nonstop to improve our technology, so you’re always getting the most reliable and secure system on the market.
Subscribe to PRESENCE
A multitude of benefits that speak for themselves
Always up to date
Always up to date
Our team continuously maintains your water leak detection and control system remotely, with no action required from you.*
* With a NOWA 4S system
Always up to date
Our team continuously maintains your water leak detection and control system remotely, with no action required from you.*
* With a NOWA 4S system
Real-time management
Real-time management
With flawless real-time synchronization between your systems and the PRESENCE portal, managing PRESENCE is simple and seamless, from anywhere.
Real-time management
With flawless real-time synchronization between your systems and the PRESENCE portal, managing PRESENCE is simple and seamless, from anywhere.
The PRESENCE app
The PRESENCE app
Syndicate managers can keep an eye on all condos in the same building through one centralized and easy-to-use system. Co-owners can safely control the system linked to their condo without affecting anyone else.
DISCOVER THE PRESENCE APP
The PRESENCE app
Syndicate managers can keep an eye on all condos in the same building through one centralized and easy-to-use system. Co-owners can safely control the system linked to their condo without affecting anyone else.
DISCOVER THE PRESENCE APPSupervision of self-tests
Supervision of self-tests
Remote supervision of weekly valve closure self-tests and of daily sensor connectivity self-tests. Corrective action if an error is reported.
Supervision of self-tests
Remote supervision of weekly valve closure self-tests and of daily sensor connectivity self-tests. Corrective action if an error is reported.
Proactive monitoring
Proactive monitoring
Remote monitoring of general indicators to ensure infrastructure remains 100% operational at all times. The team takes proactive steps when necessary to manage alerts.
Proactive monitoring
Remote monitoring of general indicators to ensure infrastructure remains 100% operational at all times. The team takes proactive steps when necessary to manage alerts.
24/7 emergency support
24/7 emergency support
Quick access to technical support in the event of an emergency. The service is available 24 hours a day, 7 days a week.
24/7 emergency support
Quick access to technical support in the event of an emergency. The service is available 24 hours a day, 7 days a week.
Accessible service
Accessible service
Customer service agents are available on weekdays from 8 a.m. to 5 p.m. to answer questions from condo syndicates and co-owners.
Accessible service
Customer service agents are available on weekdays from 8 a.m. to 5 p.m. to answer questions from condo syndicates and co-owners.
Reports for insurers
Reports for insurers
Generate annual compliance reports with all the data insurers need for the building to remain insurable and for you to qualify for the applicable premium reductions.
Reports for insurers
Generate annual compliance reports with all the data insurers need for the building to remain insurable and for you to qualify for the applicable premium reductions.
Monthly monitoring reports
Monthly monitoring reports
Comprehensive monthly reports including a summary and graphs showing connectivity data for all systems installed in a building.
Monthly monitoring reports
Comprehensive monthly reports including a summary and graphs showing connectivity data for all systems installed in a building.
Cyber secure
Cyber secure
The data is hosted in Canada with a redundancy system, in line with practices that meet Canadian Centre for Cyber Security standards.
Cyber secure
The data is hosted in Canada with a redundancy system, in line with practices that meet Canadian Centre for Cyber Security standards.
Continuing education
Continuing education
Changes within your condo syndicate? At any time, new managers can request training on how the systems operate and on how to use the PRESENCE app.
Continuing education
Changes within your condo syndicate? At any time, new managers can request training on how the systems operate and on how to use the PRESENCE app.
Personalized support
Personalized support
Has your situation changed? When you have PRESENCE, we’ll help you develop a customized solution that better suits your needs. We’ll also provide the information your insurer asks for.
Personalized support
Has your situation changed? When you have PRESENCE, we’ll help you develop a customized solution that better suits your needs. We’ll also provide the information your insurer asks for.
The PRESENCE service is linked to an address, not an individual.
The benefits?
PRESENCE is easily transferable to a new owner or new condo syndicate member. Service continues without interruption, even when a unit is sold.
A duo with unmatched reliability
Enjoy all the benefits of PRESENCE and the most reliable and advanced water leak detection and control system on the market. The latest-generation NOWA 4S hybrid system combines Wi-Fi and LTE cellular networks for unparalleled service continuity.
EXPLORE THE NOWA 4S SYSTEMPreventing water damage is our number one goal, and we’ve developed the expertise to excel in our mission. That’s what PRESENCE is all about—providing you with flexible, upgradable products and services that keep getting better and better.
