Service plans
With PRESENCE service plans, you benefit from 24/7 technical support and the most advanced system management and monitoring platform available for condominiums and commercial buildings.
PRESENCE is a water damage prevention service that stays with you long after installation is complete. It delivers the peace of mind every property manager is looking for.
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Benefits of a PRESENCE service plan
24/7 technical
support
Get live assistance from NOWA technical support agents to help you manage and respond to emergencies whenever you need it most.
Unlimited
history
Access event logs and detailed analytics through dashboard reporting. Review your system history as far back as you need.
Multi-site management
Monitor events across the entire building. Prevent water damage caused by occupant oversight or incidents in common areas. Manage all systems in real time.
Request a demo
Annual
reports
Receive the detailed annual reports required by many insurers to help maintain insurability and reduce premiums and deductibles.
LTE connectivity
Stay informed of any communication loss with a system or detector. Avoid frequent disconnections caused by human error or accidental tampering.
Complimentary
5-year warranty
Subscribe to the Pro premium plan during the first 5 years of your NOWA system and enjoy a full 5-year warranty on all equipment, including batteries.
PRESENCE service plan comparison
Plus
Available with the NOWA 4Se system
Ideal for single-family homes and cottages
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12 months of history
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Technical support during business hours1
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Wi-Fi communication infrastructure
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Multi-user access
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Multi-site management3
-
2-year warranty on batteries and equipment
Pro
Available with the NOWA 4S system
Ideal for multi-residential, commercial, and institutional buildings
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24 months of history
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24/7 technical support
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Dedicated hybrid Wi-Fi + LTE communication infrastructure2
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Installation compliance certificate
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Multi-user access
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Multi-site management3
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Advanced management portal
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Monthly reports
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Annual reports
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2-year warranty on batteries and equipment
Pro premium
Available with the NOWA 4S system
Ideal for multi-residential, commercial, and institutional buildings
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Unlimited history
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24/7 technical support
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Dedicated hybrid Wi-Fi + LTE communication infrastructure2
-
Installation compliance certificate
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Multi-user access
-
Multi-site management3
-
Advanced management portal
-
Monthly reports
-
Annual reports
-
5-year warranty on batteries and equipment
No plan
All customers with a 4Se system and no PRESENCE plan still receive free access to the mobile app’s basic features, one user access per system, self-service support4, and 7 days of event history.
Support
You are under our protection.
When you subscribe to the PRESENCE service, our technical support team remotely monitors your system using a platform that synchronizes in real time with the systems installed on site. In the event of an emergency, our support agents are available at all times. In short, it’s as though we remain present in the building even after installation is complete.
Technology
One mission:
To protect what needs to stay dry
With the PRESENCE service, your NOWA system is continuously updated automatically, with no action required on your part. Our R&D team works nonstop to improve our technology, so you’re always getting the most reliable and secure system on the market.
Subscribe to PRESENCE
A multitude of benefits that speak for themselves
Always up to date
Always up to date
Our team continuously maintains your water leak detection and control system remotely, with no action required from you.*
* With a NOWA 4S system
Always up to date
Our team continuously maintains your water leak detection and control system remotely, with no action required from you.*
* With a NOWA 4S system
Real-time management
Real-time management
With flawless real-time synchronization between your systems and the PRESENCE portal, managing PRESENCE is simple and seamless, from anywhere.
Real-time management
With flawless real-time synchronization between your systems and the PRESENCE portal, managing PRESENCE is simple and seamless, from anywhere.
The PRESENCE app
The PRESENCE app
Syndicate managers can keep an eye on all condos in the same building through one centralized and easy-to-use system. Co-owners can safely control the system linked to their condo without affecting anyone else.
DISCOVER THE PRESENCE APP
The PRESENCE app
Syndicate managers can keep an eye on all condos in the same building through one centralized and easy-to-use system. Co-owners can safely control the system linked to their condo without affecting anyone else.
DISCOVER THE PRESENCE APPSupervision of self-tests
Supervision of self-tests
Remote supervision of weekly valve closure self-tests and of daily sensor connectivity self-tests. Corrective action if an error is reported.
Supervision of self-tests
Remote supervision of weekly valve closure self-tests and of daily sensor connectivity self-tests. Corrective action if an error is reported.
Proactive monitoring
Proactive monitoring
Remote monitoring of general indicators to ensure infrastructure remains 100% operational at all times. The team takes proactive steps when necessary to manage alerts.
Proactive monitoring
Remote monitoring of general indicators to ensure infrastructure remains 100% operational at all times. The team takes proactive steps when necessary to manage alerts.
24/7 emergency support
24/7 emergency support
Quick access to technical support in the event of an emergency. The service is available 24 hours a day, 7 days a week.
24/7 emergency support
Quick access to technical support in the event of an emergency. The service is available 24 hours a day, 7 days a week.
Accessible service
Accessible service
Customer service agents are available on weekdays from 8 a.m. to 4:30 p.m. (EST) to answer questions from condo associations and co-owners.
Accessible service
Customer service agents are available on weekdays from 8 a.m. to 4:30 p.m. (EST) to answer questions from condo associations and co-owners.
Reports for insurers
Reports for insurers
Generate annual compliance reports with all the data insurers need for the building to remain insurable and for you to qualify for the applicable premium reductions.
Reports for insurers
Generate annual compliance reports with all the data insurers need for the building to remain insurable and for you to qualify for the applicable premium reductions.
Monthly monitoring reports
Monthly monitoring reports
Comprehensive monthly reports including a summary and graphs showing connectivity data for all systems installed in a building.
Monthly monitoring reports
Comprehensive monthly reports including a summary and graphs showing connectivity data for all systems installed in a building.
Cyber secure
Cyber secure
The data is hosted in Canada with a redundancy system, in line with practices that meet Canadian Centre for Cyber Security standards.
Cyber secure
The data is hosted in Canada with a redundancy system, in line with practices that meet Canadian Centre for Cyber Security standards.
Continuing education
Continuing education
Changes within your condo syndicate? At any time, new managers can request training on how the systems operate and on how to use the PRESENCE app.
Continuing education
Changes within your condo syndicate? At any time, new managers can request training on how the systems operate and on how to use the PRESENCE app.
Personalized support
Personalized support
Has your situation changed? When you have PRESENCE, we’ll help you develop a customized solution that better suits your needs. We’ll also provide the information your insurer asks for.
Personalized support
Has your situation changed? When you have PRESENCE, we’ll help you develop a customized solution that better suits your needs. We’ll also provide the information your insurer asks for.
The PRESENCE service is linked to an address, not an individual.
The benefits?
PRESENCE is easily transferable to a new owner or new condo syndicate member. Service continues without interruption, even when a unit is sold.
A duo with unmatched reliability
Enjoy all the benefits of PRESENCE and the most reliable and advanced water leak detection and control system on the market. The latest-generation NOWA 4S hybrid system combines Wi-Fi and LTE cellular networks for unparalleled service continuity.
EXPLORE THE NOWA 4S SYSTEMPreventing water damage is our number one goal, and we’ve developed the expertise to excel in our mission. That’s what PRESENCE is all about—providing you with flexible, upgradable products and services that keep getting better and better.
Ask for a presentation to your condo syndicate.
SCHEDULE NOW1 NOWA operates on Eastern Time, from 8:00 a.m. to 4:30 p.m.
2 Each system has its own SIM card.
3 Multi-site management: View all events across your building from a single platform. Prevent water damage in units and common areas alike, and manage all your systems in real time.
4 Self-service support: Access to online technical documentation and FAQs.
* Subject to change without notice. Taxes not included.
